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Services and solutions
Aditya Birla Minacs offers a broad spectrum of services - contact centres, knowledge process outsourcing and integrated marketing services.
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Contact centres: A wide range of relationship management services including sales, customer service, technical support and retention are delivered through multiple channels such as voice, web chat, e-mail etc. |
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Knowledge process outsourcing: KPO services comprise creative and cost-effective solutions for high-value knowledge-intensive, non-core business processes such as programme administration, business intelligence and analytics, database creation, market research, publishing and media, supply chain management, patent and copyright related services, legal research functions, equity research, pharmaceutical R&D, medical content services |
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Integrated marketing services: Sales, customer services, back office administration and channel support operations combine research, analytics, creative programme management, information technology, direct marketing and database marketing expertise to create high-value, high-ROI solutions that ensure market share, customer share and profits. |
Industries
Aditya Birla Minacs works for clients across various sectors including media, healthcare, insurance, public sector organisations etc. The company focuses primarily on the following industries:
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Automotive |
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Financial services |
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Technology |
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Telecommunications |
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